FAQs

Are mobile phones, cameras and computers allowed on the site?

Mobile phones and cameras for personal use are allowed. For the use of professional cameras, please contact the press department. The entry and use of computers on the site is strictly forbidden. Please note that we do not have a locker service, so we advise you not to bring them with you.

Can I record the matches?

It is strictly forbidden to record the matches without prior authorization from the organizers.

Do children pay ticket entrance?

All children under 6 years old will have free access to the venue, as long as they do not occupy a seat, they will have access to the center court. Children over 6 years old must pay the ticket price as per indicated on the website. For more information, please contact our ticketing team: ticket@mallorcachampionships.com.

Where is the umpire seated?

The umpire and the players' benches are located on the opposite side to the stands.

Can I come with my pet?

No, animals cannot enter the venue.

How can I find out which players are playing the tournament?

We will confirm the players who will participate in the Mallorca Championships on our social media channels and website. However, the final lists will not be available until a few days before the tournament.

When we will know when a player plays?

The night before we will know who will play the following day as it is a knockout round tournament.

Is there a car park?

There is a parking lot in front of the venue for those who have purchased tickets or are sponsors. Those without tickets will not have access to this parking lot.

Is it possible to leave and enter the site?

You can go in and out as often as you like.

¿Cuáles son las páginas oficiales de venta de entradas?What are the official ticket sales websites?

The official sales channels are: Our website and Entradas.com.
The organization does not take any responsibility for tickets purchased on unofficial websites.

Are there any extra charges for tickets?

All tickets have an additional 2€ administration fee. During the tournament, all tickets purchased on site at the box office will have an additional cost of 1€.

Can tickets be reprinted, exchanged or returned?

Tickets cannot be reprinted, exchanged or returned.

Is it possible to place bets on the venue?

No, betting and bidding is strictly forbidden and it is a reason for expulsion from the venue.

Are there half-day or match tickets?

No, the tickets are valid for the whole day, regardless the time you access the venue and the matches.

Which matches can I watch with my ticket?

The tournament ticket gives you access to watch all the matches taking place on that day of competition at the Mallorca Country Club, and you can also freely attend the matches at the Polideportivo Municipal de Magaluf.

In which format do I need the ticket to access the venue?

Print at home: This option allows you to download your tickets and print them once you have made your online purchase.
Mobile ticket: This option allows you to download your tickets on your mobile phone. To download your tickets, click on the link in the confirmation email. Once downloaded, they will be automatically added to the corresponding app:

Android = Passwallet Windows
Apple = Wallet

A photo on your mobile phone or whastapp will not work, as the access scanners do not properly recognize it.